Yes. Masquerade is a fully immersive production of The Phantom of the Opera, featuring the iconic score by Andrew Lloyd Webber.

We celebrate the Phantom’s return with festive dress. Guests must wear formal or cocktail attire in black, white, silver, or a combination thereof. 

If you have any further questions about your attire, email [email protected].

Guests are encouraged to wear their own masquerade mask that celebrates the occasion and reflects personal style. If you don’t have one, we’ll provide a complimentary, glasses-compatible mask on arrival.

No. For your safety and the safety of our team, we do not permit bags of any kind in Masquerade. We do, however, offer complimentary bag and coat check upon entry, where you may store your belongings.

For most performances, Masquerade is a 21+ experience. However, special matinee performances on Saturday and Sunday will welcome guests aged 13+. All guests under 16 must be accompanied by a parent or guardian. All guests aged 13-17 must have a parent or guardian sign our Consent and Release form. 

We strongly suggest you wear comfortable shoes you can walk and move up and down stairs in. We strongly advise against heels; stiletto heels are not allowed. 

There are a limited number of $170 tickets to each performance, subject to availability from any returned or canceled tickets. Guests may line up as early as one hour before each performance for standby tickets.

Standby ticket sales will commence at the start of each performance and will last through the end of the final entry time.

Standby guests must adhere to the Phantom’s dress code of black tie or formal attire in black, white and/or silver. Please note there is no guarantee of standby ticket availability.

Masquerade is a journey including haze, strobe lights, and laser effects. The venue has ADA accessible pathways throughout. For specific inquiries, please contact [email protected] so that we can best assist your party with accessibility accommodations.

You will receive a secret password 24 hours prior to entry. You will give it at the door. There are no physical tickets. 

Entry requires a valid photo ID. 

We require all guests to arrive on-time ready to enter the venue at their scheduled entry time. You must arrive and check in with your full group. We cannot accept late arrivals.

Lace, couture, or partially-faced masquerade masks are welcome. Masquerade masks should cover just the eyes and upper cheeks. No LEDs, celebrity likenesses, Phantom masks, full face masks, or political imagery are allowed. As you will be traveling in close proximity to other guests, we kindly ask for courteous consideration of sightlines while selecting your mask. Should you arrive with a masquerade mask inappropriate for the occasion, we will happily provide one for you.

If you have any further questions about the appropriateness of your mask, email [email protected].

Yes. The complimentary masquerade mask we provide is designed to be worn under glasses.

Yes. Each guest receives either a glass of Taittinger Champagne or a non-alcoholic option on arrival.

Masquerade is located at 218 West 57th Street, New York, NY 10019.

No outside food or beverage of any kind is permitted. A full service bar is available at the end of the performance and water is available throughout.

Tickets may not be resold and we are unable to honor any tickets purchased through unauthorized resale. If you are unable to attend, please contact our team at [email protected] for further assistance. Any guests with tickets purchased through resellers will be denied entry.

For assistance with your tickets and reservations, we strongly advise you to contact [email protected]. For urgent requests you can call us at +1 (212) 505-5666 within our Box Office Hours (Tuesday – Sunday,  1:00 PM – 6:00 PM ET). For all other questions, contact Your Host at [email protected].

We do not permit recording or photography of any kind during the performance. There is a designated space at the end of the evening where you will be able to capture memories.