HIDE YOUR FACE
A black, white, or silver mask is required for entry and must be worn at all times. Guests are encouraged to wear their own masquerade mask that celebrates the occasion and reflects personal style.
If you don’t have one, we’ll provide a complimentary mask on arrival.
To join a waitlist to purchase a limited-edition, couture masquerade mask, please email [email protected].
DRESS THE PART
The night demands extravagant attire. We celebrate the Phantom’s return with festive dress.
Black, white, or silver only. Formal or cocktail attire is required.
Stilettos are forbidden. Wear shoes and clothing you can move in.
YOUR PASSWORD IS THE TICKET
You will receive a secret password 24 hours prior to entry. You will give it at the door.
There are no physical tickets. You and everyone in your party must have the password.
Entry requires a valid photo ID.
For evening performances, all guests must be 21+. Special matinee performances are available for guests aged 16+.
ACCESSIBILITY DETAILS
Masquerade is a journey including haze, strobe lights, and laser effects.
The venue has ADA accessible pathways throughout.
For specific inquiries, please contact [email protected] so that we can best assist your party with accessibility accommodations.
DO NOT BE LATE
Doors open at your scheduled entry time. Latecomers will not be admitted.
LOCATION
FAQS
- Who is on the creative team?
Shai Baitel, Hunter Bird, Sidi Larbi Cherkaoui, Kathy Fabian, James Fluhr, Jessie Flynn, Nicola Formichetti, Skylar Fox, J. J. Janas, Brett Jarvis, Marc Kimelman, Kate Lumpkin, Lee McCutcheon, Scott Pask, Diane Paulus, Gypsy Snider, Emilio Sosa, Tori Sparks, Ben Stanton, and William Waldrop.
- Who is in the cast?
Baby Byrne, Nicholas Edwards, Gabriella Enriquez, Haile Ferrier, Nkrumah Gatling, Francisco Javier González, Cooper Grodin, Maxfield Haynes, Bryan Hernandez-Luch, Satomi Hofmann, Kody Jauron, Maree Johnson, Tia Karaplis, Nathan Keen, Joe Kerr, Jeff Kready, Jacob Lacopo, Eryn LeCroy, Raymond J. Lee, Telly Leung, Claire Leyden, Francesca Mehrotra, Georgia Mendes, Betsy Morgan, Riley Noland, Charles Osborne, Hugh Panaro, Chris Ryan, Kyle Scatliffe, Paul Adam Schaefer, Clay Singer, Phumzile Sojola, Jeremy Stolle, Kaley Ann Voorhees, Nik Walker, Andrew Wojtal, Kevin Zambrano, and Anna Zavelson.
- How do I “dress extravagantly”?
We celebrate the Phantom’s return with festive dress. Guests must wear formal or cocktail attire in black, white, silver, or a combination thereof.
If you have any further questions about your attire, email [email protected].
- Do I need to bring a masquerade mask?
Guests are encouraged to wear their own masquerade mask that celebrates the occasion and reflects personal style. If you don’t have one, we’ll provide a complimentary, glasses-compatible mask on arrival.
- Is the show 21+?
Yes. Masquerade is a 21+ experience. However, special matinee performances on Saturday and Sunday will welcome guests aged 16+.
- What shoes should I wear?
We strongly suggest you wear comfortable shoes you can move in. Stiletto heels are not allowed.
- Is the show accessible?
Masquerade is a journey including haze, strobe lights, and laser effects. The venue has ADA accessible pathways throughout. For specific inquiries, please contact [email protected] so that we can best assist your party with accessibility accommodations.
- Will I receive a physical ticket?
You will receive a secret password 24 hours prior to entry. You will give it at the door. There are no physical tickets.
Entry requires a valid photo ID.
- How do I know my ticket is confirmed?
A confirmation email is sent immediately after purchase. Please be sure to check your spam and promotions folders. If you do not receive one, contact [email protected].
- If I arrive late, can I still enter?
We require all guests to arrive on-time ready to enter the venue at their scheduled entry time. You must arrive and check in with your full group. We cannot accept late arrivals.
- What kind of masks are permitted?
Lace, couture, or partially-faced masquerade masks are welcome. Masquerade masks can cover the full face or just the eyes and upper cheeks. No LEDs, celebrity likenesses, Phantom masks, or political imagery are allowed. As you will be traveling in close proximity to other guests, we encourage courteous consideration while selecting your mask. Should you arrive with a masquerade mask inappropriate for the occasion, we will happily provide one for you.
If you have any further questions about the appropriateness of your mask, email [email protected].
- Can I buy a mask at the venue?
Due to high demand, the inventory of our limited-edition masks for purchase is fully allocated. If you have previously contacted us regarding these masks, we have preserved your place in the queue and will contact you in the order of inquiry as our artisan mask maker crafts the next series of these bespoke masquerade pieces. To be added to our waitlist, email [email protected] with the date of the performance you plan to attend.
We will provide a complimentary, glasses-compatible masquerade mask at the venue should you arrive without one.
- Will the mask provided work with glasses?
The complimentary masquerade mask we provide is designed to be worn under glasses.
- Will the mask provided work with KN95s?
The masquerade mask we provide can be worn with protective masks.
- Can I still enjoy the event if I don’t drink alcohol?
Yes. Each guest receives either a glass of Taittinger Champagne or a non-alcoholic sparkling option on arrival.
- Where is the venue?
Masquerade is located at 218 West 57th Street, New York, NY 10019.
- Can I bring food or drinks inside?
No outside food or beverage is permitted.
- Can I get a refund?
All sales are final. We do not offer refunds.
- How do I contact the Box Office?
For assistance with your tickets and reservations, we strongly advise you to contact [email protected]. For urgent requests you can call us at +1 (212) 505-5666 within our Box Office Hours (Monday – Fri, 1:00 PM – 6:00 PM ET). For all other questions, contact Your Host at [email protected].